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SANTAFE — Independent Advisory
ES

Retention & CLTV

Retention Workflows Built to Grow Customer Lifetime Value

Repurchase · Retention · Post-purchase

Customer leaving a five-star review on a smartphone

The Challenge

Brands spending heavily to acquire new customers while neglecting the existing buyers who already trust them.

Our Approach

  1. 01RFM segmentation based on historical purchasing behavior.
  2. 02Automated post-purchase, replenishment, review, and win-back sequences.
  3. 03Cohort-level customer lifetime value tracking and reporting.

What You Get

Higher repeat purchase rates and basket sizes, driven by a retention engine tracked and refined month over month.

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